Frequently Asked Questions
by Consumers
When you are considering home care services, there are many questions you find yourself asking. We've included some of the most common questions we receive every day.
Q: How do you decide what services are needed?
A: Deciding what each person needs is an important part of what we do. We perform a comprehensive assessment by a qualified professional so you can make informed decisions about the services you need. Once the assessment is completed, we develop a customized plan of care that fits each consumer’s individual situation and supports his or her capabilities.
Q: What kind of devices do you provide?
A: Home Staff provides services that are designed to maintain independence and safety in addition to enriching the lives of our consumers. These may include companionship, light housekeeping, assistance with errands, and personal care.
Q: Why should I use Home Staff instead of hiring someone myself?
A: There are a number of reasons for you to consider Services by Home Staff. Our employees are trained Certified Nurses Aides (CNA) and Home Health Aides (HHA). All employees are thoroughly screened through checks of their credentials, criminal background, references, and physical condition. Home Staff employees must display the kindness and compassion needed to care for others. In addition, all employees are bonded and insured, and regularly participate with in-service training to keep their skills current. We take care of professional liability insurance and worker's compensation. We also provide supervision to our employees both quarterly and monthly and make every effort to match the right employee with each client.
Q: Do you provide services in senior living facilities?
A: Yes. We often work closely with both independent and assisted living facilities. Residents and their families sometimes realize that they need additional assistance to enable them to remain independent. In these cases, Home Staff can provide employees to make this possible.
Q: How quickly can services be provided?
A: Services can be provided within a 48-hour period and often the same day.
Q: What happens if there is a compatibility problem between the consumer and the employee?
A: We make every effort to match our consumers with the appropriate employee. However, there are instances in which the match is not working. In these instances we work with the consumer and his or her family if necessary to introduce a different employee when possible.
Q: How much does it cost to have someone come to my house?
A: The cost will depend on a variety of factors including the number of hours and type of services needed. Once our office has completed the initial assessment, they will be able to explain the charges.
Q: Can I change the schedule if I have appointments?
A: Changes are sometimes unavoidable and we want to accommodate our consumers as much as possible. Home Staff works hard to make the schedules convenient for both the consumer and or family.
Q: Will my long term care insurance carrier pay for services provided by Home Staff?
A: Home Staff accepts long term care insurance. Please consult your policy or long term care insurance carrier for more detailed information regarding your coverage.
Q: Do you provide live-in?
A: Home Staff does not offer live-in care because the company believes that 24/7 care is necessary to be delivered by awake and aware home health aides.
